Digital support that gets you back in business faster
We recognize the critical importance of every second in your operations, where any disruption can have a profound impact on your efficiency and profitability. Unforeseen downtime can result in the loss of up to 25 hours of productivity per month.
That’s why SolenisNow offers virtual services and support solutions to swiftly restore your business operations.
Discover the unparalleled capabilities of Diversey SolenisNow and experience the efficiency and expediency of our virtual support solutions.
Seamlessly interact between your organization and ours, just as leading B2C and B2B portals facilitate. Simply scan the QR code on your equipment, follow the straightforward steps, and swiftly resume your business operations!
Our virtual support empowers you with immediate issue identification, enabling you to swiftly pinpoint the root cause of the problem. Whether through the self-service portal, remote guidance, or SARA you benefit from instant, accurate diagnosis without waiting for on-site intervention.
Immediate Resolution: Through our virtual support solutions, you can experience prompt resolution to equipment-related issues, minimizing downtime, and maximizing overall operational efficiency.
By harnessing the power of virtual service and support, your operations are primed for heightened efficiency, resulting in significant cost savings and increased productivity.
Improved CO2 Footprint: Our virtual support initiatives contribute to the reduction of carbon emissions, fostering a sustainable environment, and a positive impact on our planet.
Enhanced Efficiency: Self-service portal, remote guidance, and SARA enable instant diagnosis and immediate resolution of issues, minimizing downtime and optimizing operational efficiency.
By swiftly resolving equipment-related issues through virtual support, organizations can reduce downtime and associated costs, leading to significant savings.
Increased Productivity: With step-by-step resolutions, expert guidance, and SARA's AI Real-time assistance, employees can quickly address problems and get back to work, maximizing overall productivity.
Knowledge Empowerment: Through guided support, users gain valuable insights and education as they are walked through the diagnosis, solution implementation, and retrospective process, fostering continuous learning and improvement.
Accessible 24/7 on mobile devices, the self-service portal with guided support provides users with convenience and flexibility, allowing them to resolve issues anytime, anywhere. With SARA, this accessibility extends further — available in 12 languages; our AI assistant ensures every user gets consistent support regardless of location or language.
Error codes, alarms, and simple equipment alerts can be easily resolved without waiting for on-site support, enabling organizations to resume operations swiftly. SARA further accelerates this process — when a conversation cannot resolve an issue, it automatically creates and routes a support case with full context, so customers never have to repeat themselves.
Seamless Integration: The self-service portal seamlessly integrates with in-person support when needed, providing comprehensive expertise and timely issue resolution at the user's site.
By leveraging guided support, organizations can identify recurring issues, analyze trends, and implement preventive measures, leading to ongoing process improvement and operational excellence. SARA enriches this further by capturing insights from every interaction, continuously strengthening the knowledge base and helping teams move from reactive problem-solving to proactive prevention.
Whether you're building a career that lets you make a real difference or need reliable answers to your toughest process and water sustainability questions, we're ready to deliver.
